Huawei has introduced its new intelligent virtual agent Celia in India, where it will compete with the already existing Alexa and Google Assistant in India. This is Huawei’s in-house product, which will function like Alexa. Meaning that you will be able to ask for the things you need by speaking as well as you can do more work.
This feature is available as an integrated part of the company’s service app SUPPORT as well as on the website https://consumer.huawei.com/in/ and it is ready to help Indian users anywhere and anytime.
The AI-powered virtual assistant responds by saying “Hey Celia” and has the ability to answer every field’s questions and consumer questions. This smart assistant is available 24 * 7 and provides a solution from chat to a human agent without any delay in processing new information requests.
Celia asks you to buy a new phone, this is the ability to find out the warranty issue, the device issue and meet all the necessary conditions before sending the device for repair.
According to Huawei, the Celia comes with a multi-function interface, multi-round operation, and various answering styles, making it easy to explain. Answers are displayed as text, links, collections, pictures as well as gif and jpg.
Celia provides precise answers, which can be based on all standards and specifications, and on request, transfer chat from online to a human agent.
Huawei spokesperson said that we constantly strive to provide the latest technology to our consumers. Through Celia we want to do value addition and provide convenience through solving personal questions.
It empowers users for the control function with the help of an intelligent assistant. Huawei will continue to introduce AI products further to enrich the consumer experience.